Cleo - Black

We offer free delivery in Denmark, Germany and Netherlands on all Ivylee Copenhagen products. For delivery shipped to EU and non-EU contries the freight cost will calculated upon checkout and added to your order. 

Items will be shipped within 1-2 business days. Note that we do not deliver to a PO Box. While we do everything within our power to ensure your order is dispatched and delivered on time, Ivylee Copenhagen cannot be held responsible for any late delivery or loss of orders due to circumstances beyond our control.

Please note that if you are shopping from a non-EU country, local import charges (customs duty and taxes) may occur depending on your region or country.

 

If you have any further enquiries regarding the shipping of your order, emails us at:
webshop@ivyleecopenhagen.com

The cost of returning merchandise is your responsibility unless otherwise agreed. Please use a trackable delivery method with insurance for your return. We are not responsible for items lost. Gift cards are non-refundable.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Textile Logistics ApS

C/O Ivylee Copenhagen

Fabriksvej 20, Port 7-9. 7441 Bording Danmark

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at:

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at webshop@ivyleecopenhagen.com and send your item to:

Manufacturing defects are assessed on a case-by-case basis. Ivylee Copenhagen guarantees all its products against any manufacturing defects, for up to two years after purchase. You are entitled to have the products repaired or replaced if they fail to be of acceptable quality. Expect the repair process to take a month, as all claims are shipped back to our producers in Portugal. We do not cover any damage caused by misuse, neglect, abrasion, and exposure to high temperatures, solvents, acids, water, or normal wear and tear.