Please note that if you are shopping from a non-EU country, local import charges (customs duty and taxes) may occur depending on your region or country.
Orders and returns
We accept returns and exchanges. You have 14 days after receiving your order to return the item in its original unused conditions, with its packaging. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
The cost of returning merchandise is your responsibility unless otherwise agreed. Please use a trackable delivery method with insurance for your return. We are not responsible for items lost. Gift cards are non-refundable.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Please return your purchase to this address:
Refunds (if applicable)
Late or missing refunds (if applicable)
Our sizes are based on European sizes. The table below can help you match our sizes with what you know and If in doubt please contact our customer service standing by to help!
|Ivylee Size||US||Also equal US||UK|