Orders and returns

We accept returns and exchanges in its original unused conditions, with its packaging.
We have extended the return period this year, for Christmas presents bought after 20 November 2022.
Returns must be received by us before 16/01-2023.

The cost of returning merchandise is your responsibility unless otherwise agreed. Please use a trackable delivery method with insurance for your return. We are not responsible for items lost. Gift cards are non-refundable.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Please return your purchase to this address:
Textile Logistics ApS
C/O Ivylee Copenhagen
Fabriksvej 20, Port 7-9. 7441 Bording Danmark

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Anyday (Only available in Denmark)
Med Anyday kan du dele din betaling op. Du betaler første afdrag når varen leveres, og det resterende beløb betales af over de følgende 3 måneder. Anyday er gratis for dig, så længe du betaler til tiden. Med Anyday får du en konto, som du kan anvende ved alle webshops, der tilbyder betaling gennem Anyday. Læs vilkår for Anyday her: www.anyday.io/da/terms-conditions/shopper

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at:
webshop@ivyleecopenhagen.com

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at webshop@ivyleecopenhagen.com and send your item to:
Textile Logistics ApS
C/O Ivylee Copenhagen
Fabriksvej 20, Port 7-9. 7441 Bording Danmark
 
Guarantee
Manufacturing defects are assessed on a case-by-case basis. Ivylee Copenhagen guarantees all its products against any manufacturing defects, for up to two years after purchase. You are entitled to have the products repaired or replaced if they fail to be of acceptable quality. Expect the repair process to take a month, as all claims are shipped back to our producers in Portugal. We do not cover any damage caused by misuse, neglect, abrasion, and exposure to high temperatures, solvents, acids, water, or normal wear and tear.